Customer Service and Business Development Experts

We teach you to evaluate your service mentality and align your culture to improve and nurture Lifetime Customer Relationships.  We lead your strategic initiatives that produce Raving Customers and drive your business growth.

Workshops

• Our workshops are interactive and participative
  
• Skill Development Practice opportunities
• Note Taking and Exercises
• Handouts and course materials
  

Popular Workshops

Business Service Check Up

Discover how to get  the leading edge over your competitors and get your customer in in the buying mood.  Customer Service is the lifeblood of your business.  Our Business Service Check Up is designed to create direction for your business and help you explode your earning potential.

We teach you to evaluate your Service Mentality and align your Service Culture to nurture and grow Lifetime Customer Relationships. We lead your team and provide them with the tools that produce lifetime relationships and drive your business growth.

Whether you do business alone or with a team, Don’t make the mistake of thinking that the service you provide is good enough.

Our Business Service Check Up will help you better define your Service Vision and Culture, and Keep Your Customers Coming Back for more of your products and services.

Delight Your Customers – Your Fastest Path to Profit

Break The Rules and Make Your Customer’s Day

When I tell my clients that rules are made to be broken, I can see the anxiety in their faces. It seems to be a radical notion, yes? But in successfully enhancing the customer relationships of many businesses over the last ten years, this is one of my best pieces of advice.

Instead of focusing on relationship killing “policies”, Customer Service  and Sales Experts promote strengthening your customer bond by treating them as  very important individuals. Revolutionizing the old world techniques that make each customer feel special is what makes our customer service training programs so popular.

Developing A Culture of World Class Service

Many companies pour countless dollars into new technology or elaborate scripts in an effort to enhance customer service. I’m here to tell you that they will fail dismally, if they haven’t also invested in your most valuable resource, your staff.   We help you define your Service Culture, before it defines you.  We teach you and your staff how to create a relationship that benefits your customers.

Keeping Your Business Afloat in the Storm

Assuring your business will not be the next Titanic is hard to do when the economy seems to be more like
an iceberg than the smooth sailing seas. The dodgy economic situation is only one obstacle that can sink
your business. Highlights include: How you and your internal service affect the perception of your business and your external service; Tapping into your competitive edge with consistency; Handling calls;

No More Excuses

In the world of customer service, there is a dark underbelly where people pass the buck and use every excuse in the book to avoid doing a little extra work. While most business owners are above this type of behavior, there are a few that move around in this shadowy underground.   In this session, you and your team will learn words  and phrases that are “turn offs” and create distance between you and your customer, and how to avoid them; learn soft skills and how to use them; Learn power phrases that work!

Developing a Service Mentality That Sells

How many stories have you heard about how awful people are treated?

• How long they had to wait
• No one acknowledged them
• No one cared about their needs
• They were treated like an interruption

You will come away from this session with a strategic service mentality.  You will learn the most important skills that you need to develop lasting customer relationships that keep them coming back and funneling through your pipeline.

Business Consulting Programs

Exhale, Redefine Your Customer Service Culture

At Customer Service and Sales Experts, our programs and tools when properly implemented will inspire you to maintain a mindset that Exceeds Customer Expectations and get you on the main route to success.

• Learn soft skills  to get more sales – and how to use them

• Voice Tone is all about How You Say It

• Creating a Welcoming Environment

• How to go from Customer Transaction to Customer Relationship

• How to Delight Difficult Customers

• Building a Service and Sales Proactive Team

• How to Graciously Say No

• Handling Angry Customers

• The First Impression

• Offering Options and Recommendations

• Ask for the Sale

• Appropriate Body Language

• Activate Your Listening Skills

• Focus and Take Action

• Rewards and Recognition

• Redesign  and Customize Your Service Training
• Reduce Workplace Stress

Your sales team deserves the best and sometimes common sense is a good starting point. We will customize a mentor relationship with your team.

• Build a caring relationship with and mentor your sales team
• Celebrate their Success
• Be there for the Sales Team every step of the way

Which service priority does your business need?  Make a commitment to take action.  Get started today and we will be with you every step of the way.

Get Started Today!  Sign Up for Your Complimentary 30 Minute Get Acquainted Session.

What Is Your Life’s Purpose? Does it align with your Business Purpose?    That’s where we come in.  We are business results experts.    Call us today, we can help.  We work with your budget.

More Individualized Sessions

• Make More Money
• Discover Your Passion
• Try Something Bold and New
• Help Others

Diana@CustomerServiceExperts.net