Customer Service and Business Development Experts

7 Power Tools to Maintain a Positive Mental Attitude

Life will always throw you curve balls and business is no exception. However, it is those who persist with determination and a can-do attitude that will be successful. One unlikely example is Colonel Sanders. If this icon of the fast food world had not had a positive mental attitude and some humor, we wouldn’t be enjoying the world renowned KFC chicken today.

A bootstrap entrepreneur, Colonel Sanders spent 20 years mastering his now famous friend chicken recipe. He traveled from location to location in an attempt to convince restaurants to use his recipe. By 1960, he had convinced 400 stores to sell his chicken. Now, that’s a persistent positive mental attitude!

This article will unleash the power of having a great mental attitude in your life and your business. It will radically change the way you view and approach the challenges that life constantly presents.

Below is the first of seven “Power Tools” for maintaining an awesome mental attitude that will propel you to success.

Power Tool #1: Freedom of Choice

This is one of the greatest gifts that man has. First and foremost, every attitude is about choice. Choose to be positive and you will be able to surmount any obstacle. Life will throw you curveballs, but always remember your goals and keep on keeping on! Tomorrow, when you wake up, jump up and declare to the world: “This is going to be a great day!” Speak affirmations to yourself and meditate to deal with stress. Choosing to be positive and happy assures victory, no matter what life throws your way.

Please enjoy my 7 Power Tools that I will share with you over the next several days. If you like what you read, Go to my Facebook page, Click “Like” and share your comments!

Building A Team, The Entrepreneurial Toolkit, Featuring an Exclusive Interview with Diana Price, Owner Your Life Purpose, Customer Service and Sales Experts; by Joanne Johnson, owner of Joanne Johnson Virtual Assistant, www.JoanneJohnsonVA.com, Blog: www.TheSuccessPartner.com. Sign Up to  Get Your Copy Now!

Diana Price is passionate about customer service and sales and has been creating successful and productive teams for more than 15 years.  Diana is a dynamic speaker and has addressed audiences of all sizes.  She is a results-driven professional with many years of professional public speaking, customer service coaching, marketing and personal selling skills.Diana sees the world through the eyes of the customers.  She is an expert when it comes to customer service and sales.  Loral Langemeier, The Millionaire Maker, has endorsed Diana’s work.

Joanne:    What’s The Number One Thing Every Business Owner Should Be Doing to Keep His or Her Customers Happy?

Diana:  You said the number one thing, but I can think of several number one things.  It’s not just one thing that a business owner must do to keep their customer happy.  The first thing that we all must understand is the customer is our paycheck.  If we internalize that then everything we do is going to have to be customer focused.  You have to find a way to say yes to your customer.  Always find a way to say yes.  And you want to train your team to carry out your mission.  If your team doesn’t understand your vision, that’s up to you to fix. You as a business owner have to fix that.  Always make your customers feel special.  Always say thank you to your customers.  Always give extra, give more than you promised.  If you say you’re going to do something, do it, but do more, do a little bit more.  Anticipate their needs.  And we always need to listen so very carefully to everything they say.  Sometimes the customer is saying something and we’re thinking about our response.  Just listen very carefully because in there you’re going to be able to provide a solution.  And when you provide a solution, provide it at a fair price.  And the last thing I want to say about that is we don’t want to take our customers for granted.  It’s very important no matter what you do to understand that maybe you think you’re giving good service, but it may not be as good as it can be.  So you’re always going to have to build that relationship and manage the relationship with your customer.

Joanne:  How Do You Train Employees to Follow Through With Your Customer Service protocol when no one is watching?

Diana:  We have to start by hiring the right candidates.  If we have the right candidate then we can train the skills they need.  And if we don’t have the right candidate, we still have to train the skills they need.  You always want to be passionate with your team; you want to ignite passion in your team.  And guess who that starts with?  That starts with you and me, the business owner.  We have to be passionate and we have to believe in what we do and that’s going to permeate into our team.  We have to understand our people and we have to know what motivates them.  I always think it’s important to get to know them a little bit better.  Get to know about their family, their hobbies, their talents and their goals.  When we know more about them maybe we can use some of their special talents in a project.  It makes them feel apart of the whole package.  It’s important to create a welcoming environment.  Make sure the environment in your work place is very positive, it has energy, it’s not boring and that your team wants to come to work.  I always say you’ve got to create happiness and have fun while you’re there.  We do a lot of education and training so that is huge.  Ongoing coaching and training is absolutely vital.  You’ve got to provide your team with training opportunities to improve their skills.  And then one of the last things I always think about is, if you’re not watching how is your person going to respond?  You’ve got to empower them and encourage them.  Let them know that you trust them and you give them a level of autonomy so they will develop a sense of commitment and self-worth because if you’re always micro-managing them, that may be kind of uncomfortable.  In the long run, you have the responsibility as the business owner of satisfying your employees also, because how you treat your employees is how they will treat your customers.  If you’re yelling and screaming at your employees, they won’t think twice about yelling and screaming at your customers.  We need to be that positive role model.

Joanne:  How can we find out more about your awesome tools to help connect with customers and achieve more sales and business success?

Diana: You can find us online.  You can visit our website at www.YourLifesPurpose.net.  Our other website is www.CustomerServiceExperts.net.  You can also email us, Diana@YourLifesPurpose.net or Diana@CustomerServiceExperts.net.

We just love creating happiness for our clients.  It’s important that we go above and beyond so that you are completely happy with our service.  We live a customer service being.

Want more information about the Entrepreneurial Toolkit – email us at Diana@CustomerServiceExperts.net

Create A Friendly Welcoming Environment

Your Customers want to be delighted from the time they make contact with you, in person or by phone.  Do You Have  a welcoming environment in your business?  How will you create a delightful welcoming environment with your customers?  We will show you – and be with you every step of the way.

It’s Showtime!
You and your team must understand that Showtime starts as soon as you make contact with your customer, usually during business hours. Your behavior must create a memorable experience for your customers. How will you accomplish this?

Greet and Acknowledge
Customers say that the best thing that you can do to make them feel that you value them is to make them feel welcome. Be personable and caring. When your customer enters your office it is vital that you greet them with a big smile and pleasantly acknowledge them. If someone else greets them and you walk by, make eye contact and smile and acknowledge your customer. Say something like, It is good to see you again. Find a meaningful way to compliment your customer. Ask how the family is doing. When your customer leaves, thank them for coming and walk them to the door. Tell them that you appreciate them and if they have not already made an appointment to return, invite them back.

Always Be Smiling! You and your team should get really good at your hello and your good Bye.

The same way you greet your customers with a Showtime Hello and Good Bye is the way that you must greet your team each ay. Tell them that you appreciate them. Tell them that you notice how hard they work.

Body Language and Appearance Matters
Watch yourself and your body language. Be natural, unfold your arms and uncross your legs, and remember to smile, I can’t say “smile” enough. Watch your customers’ body language, it is generally an indicator of their mood and feelings. Go at their pace. Slow down if you have to, Stay focused on your customer and use good eye contact. Proactively listen with interest. Restate and summarize your customer’s needs. This helps to build rapport.

Always focus on completing your customer’s transaction efficiently while pouring on your rapport building skills. Remember, their time is just as valuable as your is. -DON’T FORGET TO ASK FOR THE MONEY!

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