About Us
Customer Service and Sales Experts is Revolutionizing how businesses view the customer experience. We teach you to Create a Culture of World Class Service to keep profits flowing through your funnel. Your Business Can Not Afford To Be Without our proven service profit approach. When you use our techniques, You Take Control of Your Actions and Your Bottom Line.
Our Quest is Your Success
Learn how to Increase Productivity a minimum of 10%, manage your team with 50% less stress, Enhance Wealth and Create Lifetime Customers. You will be educated, motivated and your team will be empowered and take pride in Going Above and Beyond. You will Improve The Way You Communicate and Your Business will stand out from the competition. Learn how to Enhance Your Wealth by Creating Loyal Customers and the Best Sales Team.
Who We Are:
It’s All About Your Bottom Line! We are Experts in Service Education, Business Development, Communications, Marketing, Service Leadership and Change Management. We Train your Team to Create a Cordial relationship first, then Get The Appointment, and close the sale. We are known for our passion in creating thought provoking communication that increases productivity and builds powerful, cohesive teams.
WE are passionate about Service Education and Business Development. We have been creating successful and productive teams for more than 15 years. Diana is a dynamic speaker and has addressed audiences of all sizes. She is a result-driven professional with many years of professional public speaking, customer service coaching, marketing and personal selling skills, augmented by a graduate level education. Diana has a proven record of success in Customer Service and Sales.
Diana is a graduate of the University of Southern California, with a master’s degree in communication management from the Annenberg School of Communications.
Diana was honored as a Quality Champion of Change, where she lead her team of six test offices in successfully accomplishing an extremely aggressive goal of increasing sales in three separate product lines, in contrast to other Quality teams which are chartered to achieve a single major goal. Sales increase for the three products reflected growth of 14.7%, 21.7% and 51% respectively. Diana received an Award of Excellence for exceptional marketing, customer service and communication and was honored as Member of the Year with The New Leaders.
From her experience, Diana formed Customer Service Experts, LLC , Your Life’s Purpose, a Business Training and Coaching Firm known for igniting productivity and building powerful cohesive teams. Diana has a passion for training teams who interact with customers such as corporate, dental, medical and small businesses. Using her tools and tactics will help you convert your customers and your new prospects to lifetime customers and get more new and repeat sales.
If you want to grow your business and retain your customers for life, sign up for our feature report “7 Steps to World Class Customer Service” or schedule a 15 minute Get Acquainted Session today! Email Diana@CustomerServiceExperts.net, or call 310.650.5505 for more information.